Academic Counsellor

Key Responsibilities

• Manage the complete lead lifecycle from initial enquiry through counselling, follow-ups, conversion, and enrolment.
• Engage with prospective customers via phone calls, WhatsApp, email, and other approved communication channels to understand their learning needs.
• Present and recommend Tutoroot's programs and services, address customer queries, and effectively communicate the value proposition.
• Build strong relationships with parents and students by providing personalized counselling and guidance throughout the decision-making process.
• Achieve monthly sales and admission targets through consultative selling and consistent follow-ups.
• Maintain accurate and up-to-date customer information, interactions, and sales activities in the CRM and ERP systems.
• Track lead progress, schedule follow-ups, and ensure timely closure of opportunities.
• Coordinate with internal teams to ensure a seamless onboarding experience for enrolled students.
• Adhere to defined sales processes, communication standards, and service quality guidelines.
• Prepare daily activity reports and provide regular updates on pipeline status, lead conversions, and sales performance.

Required Skills

• Strong communication and interpersonal skills in English and regional languages.
• Excellent sales, counselling, and negotiation abilities.
• Customer-centric approach with the ability to build trust and rapport.
• Experience using CRM/ERP tools for lead management.
• Strong follow-up and objection-handling skills.
• Ability to work in a target-driven, fast-paced environment.
• Good organizational and time management skills.

Preferred Experience

• 2-5 years of experience in Inside Sales, Academic Counselling, Business Development, EdTech Sales, or Customer Success.
• Prior experience in the EdTech or Education industry is highly preferred.